In the news network October autumn, Tan Kwai fragrance. October 20, customers for the 2015 World annual conference held in Beijing and in the evening held 2015 "gold Erma Cup" China best customer center award ceremony, the customer service center won the year 2015 China best customer center excellent voice service award, national network customer service center of information technology department director Yang Weirong won the title of "China best customer center management", participants in network service center and at the meeting made entitled "national grid 95598 full integral incentive innovation practice of sharing a keynote speech. This is the center of the 2015 China (eleventh) call center industry summit in August this year, won the "best call center for 2015 years," the honorary title of the year after another industry award.

After three years of construction and development, the network service center successfully completed the north and south two 95598 Service Park, currently meet 4600 seats also online services to support a single center 4000 concurrent calls, daily load of 100 Wantong incoming calls, initially built the world largest, serving a population of the largest, most of the electric power customer service center. The center, always adhere to the hand grasping construction and development, grasping operation service, whether it is properly deal with the ultra strong typhoon, torrential rain, high temperature and other extreme weather brought traffic peak Chung, or security important national conference, the important event of power supply service, always keep the 95598 stable operation and quality service, various operational indicators of industry-leading, transportation management system is becoming more and more perfect, continuously upgrade the quality and efficiency of service, customer satisfaction steadily.

Learned that the "gold Erma Cup" in the call center industry has a very high gold content, call center industry development wind vane, in customer center industry has the longest history and level is highest, the scale to be biggest annual industry conference, customers in the world's annual conference awards each year. The award is selected by the authority of the third party industry research and development platform - the client's world organization.